EMERGENCY · NOT CONFIRMEDTonight 9:58 PM
No heat, furnace blowing cold air
TechDan Gagne paged · no reply yet
CustomerJess C. · Derry · no gas smell
Home / HVAC
For heating & cooling
No-heat calls handled at 2 AM, tune-ups booked by morning.
When the furnace quits in January, the phone assistant answers in your shop's name, checks for gas or carbon monoxide first, has the caller try the thermostat and switch, and pages the on-call tech. Tune-ups, maintenance visits and replacement quotes land on the same board.
Local, owner-to-owner. Month-to-month, no long contract.
A heating and cooling shop's week 1:02 · real screen recording
What it handles
The calls that make or break a heating season
Safety questions first, then the right next step, all on one board.
"The furnace is blowing cold air and we have a newborn."
No-heat calls reach the on-call tech
The caller is asked about gas smells and CO alarms first and told to call 911 or the gas company from outside if needed. Then the on-call tech is paged by call and text.
"Can someone tune up the boiler before winter?"
Tune-ups and maintenance fill the calendar
Routine visits book into open windows with a confirmation text and a reminder the day before.
"What would a heat pump cost us?"
Quotes with a deposit, by text
Text a quote, the customer approves and pays the deposit on their phone through your own Square account, and the job is ready to schedule.
"Nobody called me back."
Missed calls get a text back
Anyone who hangs up gets a text in your name within a minute, and the callback waits at the top of the board.
See it work
One page shows the heating shop's day
The owner's board, with made-up data: missed calls to return, what's urgent, and who's working.
1 Missed call to return
(603) 555-0611 · LondonderryHung up 6:52 AM · texted back automatically
Call backTextHandled
TUNE-UP · BOOKEDWed 10 AM–1 PM
Comfort Plan furnace tune-up
TechKayla Ouimette
CustomerLinda P. · Salem
QUOTE · DEPOSIT PAIDApproved Mon
Cold-climate heat pump, whole house
Quote$16,500 · 30% deposit paid by text link
NextSchedule the install
No-heat calls answered at night · 30 days
$6,850
14 emergency visits booked while the office was closed.
Crew right now
After hours · no-heat calls go to Dan Gagne
- ON CALLDan GagneLead service tech · until 7 AM
- BACKUPKayla OuimetteService tech
- OFFLuis OrtegaInstaller · back 7 AM
- OFFBeth ThibodeauOffice · back 8 AM
Video tours
A heating and cooling shop, start to finish
Real screen recordings of the app with a made-up heating and cooling shop. Captions are on every video.
1:02A heating and cooling shop's weekNo-heat calls at night, tune-ups on the calendar, a heat pump quote approved and paid on the phone, and invoices that go out on their own.
Questions
Questions HVAC shops ask
What if the caller smells gas?
Safety comes first. The caller is told to leave and call 911 or the gas company from outside, and the call is logged as an emergency for the on-call tech.
Can it sort a real no-heat call from a thermostat problem?
It walks the caller through the quick checks you choose, like the thermostat, the switch and the filter. If the heat is still out, the on-call tech is paged; if it comes back on, a regular visit is booked.
Can customers pay a deposit on a replacement?
Yes. Quotes go out by text, and customers approve and pay the deposit online through your own Square account. The balance is invoiced when the job is marked done.
Do I have to stop using my current software?
No. If a tool already works for you, it stays. The phone assistant and the board fill the gaps around it.
Is there a contract?
Service is month-to-month with a flat monthly price. Cancel with 30 days' notice.
Other trades
Built the same way for every trade
- PlumbingBurst pipes paged at night, leaks booked by day.
- HVACNo-heat calls triaged, tune-ups on the calendar.
- ElectricalStorm calls and burning smells escalated fast.
- LandscapingCleanups booked, contracts quoted while you mow.
- ExcavationQuotes, deposits and crews in one place.
- Something else?Salons, auto shops, cleaners, offices. Tell us what slows you down and we'll build the fix.
Let's fix it
Tell us what's eating your day.
Call or text. If we can't fix it, we'll say so, and point you to someone who can.
603-560-1133Call or text, weekdays
[email protected]Email
Ready to go? Get started
The getting-started form takes about ten minutes. No passwords, ever.